Terms of Service

1Acceptance of terms

These Terms of Service ("Terms") govern access to and use of the Department of Product platform at app.departmentofproduct.com and related services (the "Service"), operated by Department of Product Limited, a company registered in England and Wales under company number 10372005, with a registered office at The Bower Building, 211 Old Street, London EC1V 9NR.

By creating an account, accepting an invitation to a workspace, or otherwise using the Service, you agree to these Terms on behalf of yourself and, where you are signing up as part of an organisation, on behalf of that organisation ("Customer"). If you do not have authority to bind Customer, do not proceed.

2The service

DOP is a product-intelligence platform for product teams. It gives Customer’s workspace access to a tracked corpus of company signals, teardowns, org-design and strategy content, generated case studies, and an AI research assistant (including a voice mode) that can search and summarise that corpus. The Service is intended to help Customer learn from how other companies build product — it is not a competitive-tracking, surveillance, or investment-research tool, and must not be used as one.

We may add, change, or retire features at any time. We’ll give reasonable notice of changes that materially reduce what a current plan includes.

3Accounts & eligibility

Access is invite-only: a workspace is created by an inviting organisation, and each user joins via a valid, unexpired invitation. You must provide accurate account information and keep your credentials confidential — you’re responsible for activity under your account.

Each workspace has one owner, who is responsible for managing seats, billing, and which team members have access. Removing or downgrading the owner requires transferring ownership first.

4Subscriptions, seats & billing

The Service is sold on a seat basis under a subscription plan selected or agreed at signup. Fees are quoted and billed in US Dollars, are exclusive of applicable tax unless stated otherwise, and are invoiced through our payment processor (Stripe). Depending on the plan, Customer is billed automatically by card or invoiced with payment due within 30 days of the invoice date.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. We may change our prices with at least 30 days’ notice before they take effect on Customer’s next renewal. Fees already paid are non-refundable except where required by law.

If an invoice is not paid by its due date, we apply a graduated process: from the due date, every user in the workspace sees a payment-overdue notice; if the invoice remains unpaid for 30 days, AI features (including the research and voice assistants) are paused; and if it remains unpaid for 60 days, workspace access is restricted until the balance is settled. We give at least 10 days’ advance email notice before each of these steps. We do not delete Customer Content for non-payment, and settling the balance restores access immediately. These measures are without prejudice to any other remedy available to us.

5AI credits & usage limits

Certain features (including AI research and voice sessions) draw on a per-workspace or per-seat credit allowance included in Customer’s plan. Credits reset on the billing cycle, do not roll over unless stated on the order form, and additional usage beyond an allowance may be metered or blocked depending on plan configuration. We may apply reasonable rate limits to protect the Service for all customers.

6Acceptable use

You agree not to:

• Reverse-engineer, scrape, or bulk-export the corpus or underlying signals for use outside the Service, or to build a competing product or dataset;
• Share a seat or account credentials outside the individual it was issued to;
• Use the Service to make automated decisions about a third party (e.g. hiring, investment, or legal decisions) without human review;
• Upload content you don’t have the right to share, or that infringes another party’s rights;
• Attempt to circumvent usage limits, security controls, or access restrictions;
• Use the voice assistant or AI assistant to attempt to extract system prompts, other customers’ data, or the underlying corpus in bulk.

We may suspend or terminate access for a breach of this section.

7Content & intellectual property

Customer retains ownership of the information it enters about its own company (profile, products, team size, and similar workspace content — "Customer Content"). Customer grants us a licence to host, process, and use Customer Content solely to provide and improve the Service for that workspace.

We (and our licensors) own the Service itself: the platform, the tracked corpus, our editorial content, and outputs generated by our AI assistant and case-study pipeline ("DOP Content"). Subject to these Terms and your subscription remaining active, we grant Customer a non-exclusive, non-transferable licence to use DOP Content within the Service for Customer’s internal business purposes. You may not resell, redistribute, or publish DOP Content outside your organisation without our written consent.

8Accuracy of signals & third-party data

Signals, teardowns, and company profiles in the corpus are compiled from public and third-party sources and, in places, synthesised or summarised by AI. We take reasonable care in sourcing and review, but we do not warrant that any signal, teardown, case study, or company profile is complete, current, or error-free. Nothing in the Service constitutes investment, legal, or financial advice, and it should not be relied on as the sole basis for a business decision.

9AI-generated content

Parts of the Service — including case studies, the search/research assistant, and the voice assistant — are generated or synthesised using third-party AI models (including Anthropic’s Claude). AI output can be incomplete or inaccurate. You are responsible for reviewing AI-generated content before relying on it or sharing it outside your organisation.

10Voice assistant

The voice assistant processes your spoken input via a third-party voice platform (ElevenLabs) to transcribe and respond to your questions, and retains call recordings and transcripts for 30 days for quality and abuse-prevention purposes, after which they are automatically deleted, as described in our Privacy Policy. Do not use the voice assistant to share information you would not want processed by that third party.

11Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own confidential information (and no less than reasonable care), and will use it only to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.

12Term & termination

These Terms apply for as long as Customer has an active subscription. Either party may terminate for the other’s uncured material breach on 30 days’ written notice. We may suspend access immediately for non-payment, security risk, or breach of acceptable use. On termination, Customer’s access ends and we will delete or anonymise Customer Content in line with our data-retention practices, except where we’re required to keep it (e.g. billing records).

13Disclaimer of warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure.

14Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from these Terms or the Service. Each party’s total liability arising under these Terms will not exceed the fees Customer paid in the 12 months before the claim arose. Nothing in this section limits liability that cannot be limited by law.

15Indemnification

Customer will indemnify and hold us harmless from third-party claims arising from Customer’s Content, Customer’s breach of these Terms, or Customer’s misuse of the Service.

16Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17Changes to these terms

We may update these Terms from time to time. For material changes, we’ll notify the workspace owner by email or in-product notice at least 30 days before they take effect. Continued use after that date means you accept the updated Terms.

18Contact

Questions about these Terms: support@departmentofproduct.com